STAGE 1 -The fact find

  • Benchmarking – understanding the business strategy as a baseline to work with.
  • Benchmarking – understanding the roles of employees, job profiles, hard skills soft skills, competencies, performance management statistics.
  • Sales and Marketing Direction and results to date.
  • Team Structures across the business showing efficiency ratings.
  • Customer Satisfaction results
  • SWOT analysis
  • Future Opportunity analysis inside given time frames set against performance requirements.